FAQ's page 1
Shipping
The following information is designed to help you understand our Shipping and Return Policies. We reserve the right, at our discretion, to change, add or remove portions of this policy at any time by posting such changes to this page. Such changes will be effective upon posting. Just Fur Kids requests that you read the Shipping and Return Policies carefully and consult them regularly. Delivery times and rates are subject to change, based on holiday and peak periods as well as the current rates of the carriers used. By purchasing items, you agree to be bound by these provisions, and all Shipping and Return Policies which are hereby incorporated by reference. Your use of this Site after such changes are implemented constitutes your acknowledgement and acceptance of such changes. You affirm that you have read these policies and understand, agree, and consent to its provisions.
Most orders will be shipped within 7-10 business days, however custom orders may take up to 6 weeks after receipt of your order. Please refer to the product listing for further expected delivery times listed with each product. If we can’t ship within that period, we will notify you by email or by phone to let you know the status. We send email confirmations out on all orders when given a correct email address. If you haven't received such a confirmation, do email us and let us know. You should also receive an email when an item has shipped that will include the expected delivery time.The majority of our orders are shipped via United Parcel Service (UPS) and occasionally the U.S. Postal Service (USPS). Most of our shipping charges are based on cost of the items ordered. The following is the breakdown:
Order Total $1 - $49.99 …........... Charge $6.50
Order Total $50 - $99.99 ............ Charge $8.50
Order Total $100 - $149.99..........Charge $10.50
Order Total $150 - $199.99………….Charge $12.50
Any oversized furniture will be charged at actual shipping cost plus $3.00 handling fee. Email us for current shipping cost.2nd Day Delivery
On in-stock items shipped 2nd day, you should receive your order within 2 to 4 business days. A business day is Monday-Friday, excluding holidays. If we are out of stock on the item, we will notify you by e-mail. Please add $5 to shipping charges above for 2nd day.
Lost or Damaged Orders:
1. Most orders will get to you promptly and without incident. However sometimes an order is lost or damaged in transit. Just Fur Kids is not responsible for orders lost, stolen, or damaged in transit. We do insure all parcels for full merchandise value to insure that you are protected to receive your money back on the item(s) purchased.
2. If your order is lost or damaged, you must contact the carrier that was used (please refer to your shipment confirmation email) and file a claim with the carrier indicated.
Undeliverable Orders:
1. Any order that is returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to a 25% cancellation fee of the entire purchase price. Shipping fees including shipping/insurance, packaging, handling and postage fees will not be refunded.